Returns Policy
We want you to feel confident when ordering from us. This page explains the standard return process for our store.
1. Return window
You may request a return within [30] days of delivery, subject to applicable statutory consumer rights and the exclusions listed below.
2. How to request a return
Contact us at [returns@example.com] with your order number, the item you wish to return and the reason for the request. We will provide the next steps and return instructions.
3. Condition of returned items
Where permitted by law, returned products should be unused, complete and in suitable condition for resale, with original packaging and accessories where applicable. Statutory rights may apply differently to faulty or misdescribed goods.
4. Non-returnable items
List any lawful exclusions here, such as personalised goods, sealed products unsuitable for return for hygiene reasons once opened, or other categories permitted by applicable law.
5. Faulty or incorrect items
If an item arrives damaged, defective or incorrect, contact us as soon as reasonably possible. Include photographs where useful so we can assess the issue and arrange an appropriate remedy.
6. Return shipping
Explain who pays return shipping in each case and any prepaid-label process used by your store. Mandatory consumer rules take precedence over this commercial policy.
7. Refunds
Once a return is approved and received or otherwise verified, refunds are issued to the original payment method where possible. State your actual processing timeframe here: [refund timeframe].
8. Exchanges
Explain whether you offer exchanges, replacements or store credit and how customers should request them.
Template notice: This starter policy is provided as a general website template. Replace placeholders and adapt it to your actual business, services, data practices and applicable law before publishing.